Earlier in the week, I booked an appointment with Crystal. I arrived good 5 minutes early. The mangaer first said that the other manager made a mistake and she started the session with another client. I was not happy at all. He then changed his argument to that I was late. Hell, I was 5 minutes early. I took a look at the left over and left. Actually, I don't mind wait a bit for Crystal but I would take the abuse being thrown my way. The moral of the story, don't bother making an appointment with them. It is a waist of time.