Employee discount policy

[ghostdog]

I've kind of gotten myself in a pickle by not having a policy ahead of time with respect to Club employees. Or at least I'm going to.

I offer massage service at the local country club. It is a big one with lots of members so I stay as busy as I want to be. I worked on the former MT today (I do her for 1/2 price - I figure it's professional courtesy). The tennis pro whom she works with now asked if I had time afterwards to work on him. Sure, okay but I let him know I had to be out of there by a certain time. He was late getting into the room and I ended up working on him for about 40 minutes. AFterwards, he doesn't offer to pay (I'm hoping he is putting it on his account at the club) and I didn't tell him how much (my real bad).

I have another client that is an employee that I charge $55/hr. because that's what the former MT was charging so until my takeover I charged her rates. Since this other employee has been a repeat client I continued to charge $55.

I need to come up with an employee discount program, have it go out in the corporate email so what I charge is fair to everyone. But I don't want to feel like I'm cheating myself. Make it worth my while to come up there.

My regular rates are $60/hr, $80/90 minutes.

The former MT only charged 1/2 price for employees. Uh, don't think so.

What would y'all do? I need to get this settled pretty quick.

 

[Pompal 09.]

Oh geez I know what you mean about not setting things up and then wondering how to fix it!

If you think no one will blink, you could just post your regular rates and let it go at that.

If you want to offer a discount but think that people need time to adjust, maybe you could announce your new rates and then add "Old MT rates of $X are in effect for one more month!"

Or just announce your rates and your employee discount, making it sound really great? "1 hour massage $60 - $45 for employees - that's over 20% off!"

This whole country-club job has so many tricky situations in it, I admire your moxie in getting it all running smoothly.

 

[Allexis]

The interesting thing is that no one not one person has blinked an eye when I said what my rates are. For what they've just gotten, they seem happy to pay it.

 

[pumpernickel o]

Employee discount policy

The former MT only charged 1/2 price for employees. Uh, don't think so.

I agree!

But now I can't remember what your rent is. Are you getting a pretty good deal from the country club for the space you have? If so then I would reciprocate with an employee discount of some sort....10-20% depending on how low the overhead is.

I think also to post your policies would be beneficial.

If I didn't really know anything about massage other than it felt wonderful, then I probably wouldn't think that an MT taking another MT's place would also mean a change in price of service. Especially if I somehow thought it was affiliated with the club which means maybe the club sets the price. Not knowing or caring, I'd be surprised and taken aback to find out that I owe more suddenly.

So if you are going to change the policies for the employees, hopefully you will let them in on what the new policies are.

 

[its a girls world :)]

Charging

You also have to remember that what you are currently charging is low in most areas. I'm sure that the people there are realizing that your rate is more than reasonable and that even though they may be losing the discount they had, it is still better than in all too many places.