Suggestions For Our MP's

[GETitGIRL Level 6]

#1: Don't underestimate the impact a smile makes.

#2: Never use, "Hi, do you have an appointment?" as your welcoming phrase. A nice, "Hello, how are you?" is far more refreshing.

#3: Offer a tour of the studio if it's the customer's first visit.

#4: Lead the customer through the studio by holding their hand. Got this one from Eve @EBC....so nice.



Now in context for those who care to read on......

Coordinating schedules with Miss Lacroix isn''t going so well anymore and there's only so long that I can remain a "post doc" virgin. So, I decided to pay a visit to some of Edmonton's finer (???) studios this evening. Revive was the first on my list. There was quite the intimidating scene outside the back door where 5 hostile-looking men were smoking 'weed'.. Anyway, I walked through their large cloud of blue smoke, took my hit and continued down into the studio. (Just joking, I actually held my breath.) When I entered, I was greeted by an attractive SP who seemed less than enthusiastic to welcome me. All the other ladies appeared more or less the same so I thanked them for their time and ventured out to my next destination, but only after I walked through the blue cloud one more time....lol!

I've been to Legends a few times in the past and I have always been pleased with their level of customer service. Presently, either business must be doing really well to care too much about hospitality, or clients must be so inconsiderate lately that it has started to negatively affect the ladies. The first thing the receptionist asks me is if I had an appointment in the most unenthusiastic manner. There was no, "Welcome to legends" or "Hello, how are you this evening?" Anyways, none of the SP's really made it appear that they were too interested, so I decided to take myself elsewhere.

Holy Jesus........ I walked by 3 clients (???) who were in the waiting room on my way out of Legends and I couldn't believe the lack of presentation among these individuals. No offense, but if that's how most clients present themselves, then $$$/hr is way too cheap. I was going to tell one of them to have some shame and take his $$$ to fix himself up a little bit, but I bit my tongue instead. And I digress.....

Next, I swung by "The Platinum Club". Guys, watch your step on the back door entrance. There's a 6 inch drop off when you enter. I hurt my ankle a bit on it...lol!

The moment you enter the stair well of "The Platinum Club", you're welcomed with fresh aromatic fragrances (Thumbs Up!!!). So far so good until the receptionist startled the bejeegerz out of me from around the corner with, "Do you have an appointment tonight?" Is it really that difficult to be a little more welcoming than that? Especially if they're supposed to have that "fresh, new studio attitude."

Anyways, I was there to connect with the SP's, not the receptionist, so I asked to meet the ladies. The receptionist, Miss Selina, did a wonderful job of asking me for my name so that the SP could use it during the formalities. (Another Thumbs Up!!!) I might have stayed If only the hospitality was more consistent and the SP who greeted me didn't look so nervous. (I'm starting to think that I look like a cop or something, cuz it's starting to get quite irritating....) Since there was no offer for a studio tour, I had to ask for one. Again, the SP appeared quite uncomfortable with the request....Luckily, "Miss Selina" came to the rescue and gave me a "grand tour".

I gave up after that and continued on with the rest of my evening; still my virgin self... One day....hopefully very soon......"I'll pop my "post doc" cherry..

Nights like this really make me appreciate studios like EBC, where, from day 1, I've felt humbled by the friendliness of their entire staff.

I hope I'm not just speaking for my self when I say this. If I am and you're an SP or a Studio Owner, please take these suggestions for whatever they are worth. I think they're fairly reasonable.

Also, feel free to add/delete any suggestions that you feel might help improve the quality of our MP's.


Thanks

Topper

 

[loves james]

That was a lot of work to get nothing..... I have not used any MP's but this is not convicing me to try anytime soon..... I think your right about the service. If they doing well...service is the first to go.....

Dex

 

[delphispolaris]

Popularity is not a factor in service. One can get the same chilly reception from a mid-rung or a bottom-feeder studio.

 

[hownwhy]

Good post Topper....or should I say Doctor? I think all the MPs can take a little something away from it that will help their business.

Stud.

 

[Seb]

Thanks, Dr. Your point about the presentation style of the clients is perhaps deserving of its own thread. I'm no Brad Pitt (hell, I'm not even Brad Davis), but I try to clean up the best I can whenever I make a visit. It'd be interesting to hear from SPs about the overall general state of the clients they're seeing these days. In their shoes, I might be a little less than effusively pleasant if guy after guy I saw was, well, not looking a little spiffed-up. Geez, when you're meeting a beautiful woman, who doesn't want to look their best, even if it's a quasi-business type of connection?!

 

[IronMan of Rome]

Absolutely I agree with on this. Paige comes to mind about holding your hand smile. She might be the best at this and Sandy comes to mind other girls as well.

 

[Autumn]

Good post Topper. As a guy who's usually scared out of his wits, I think I'd bolt with my tail between my leg if I had a reception like that.

BTW, could you give a description of how those dudes dressed/presented themselves? I'm just curious. The few times I've gone, I've shaved, put on deodorant (even though I know I'm going to shower once I get there), fixed my hair up. I usually don't get all dressed up though, just jeans and a hoodie. Am I dressed down to much like a bum?

Incidentally, I hate seeing other guys in a waiting room. I usually do an awkward "How's it going" head tilt thing.

 

[NikoleusFC]

It was quite disturbing to say the least. It was quite obvious that they were all together and likely related to one another. Ugly jackets, dirty and worn out jeans, and really scruffy faces with awful skin. I don't even want to imagine what their toe nails looked like or how bad their body odor or breath must have been. Their hair even had little things crawling out of it............okay fine....I made that last part up..........

They looked so filthy I actually stopped momentarily in utter disgust as they sat there staring up at me trying to avoid eye contact. Only recently have I taken it upon myself to try GFE, however, if that's the kind of filth that's making kissy kissies on my SP, I don't ever plan on partaking in it ever again.

This is quite a digression from the main issue though. The issue I'm concerned with is to provide some suggestions for our ladies. I would disagree with the argument some may make that we are indeed on topic since the manner in which the client presents himself will ultimately impact the mood and hospitality of the SP. My argument against that view is that I'm always polite, well groomed, well dressed, yet I've rarely been treated to the level of respect that I'd expect, with the exception of 2 SP's and one of them happens to be a visiting lady (which goes to show my luck with Edmonton ladies, even the ones that I've reviewed well. The glowing review is only in relation to other ladies from Edmonton's MP niche.)

I'm always left with the tripped out feeling like I did something wrong, but then I reflect and ponder and I come up with nothing. hmmmm........lol!


Topper

 

[pl2010]

Naaaa....."Topper" is just fine.

 

[SLINKY 3]

Maybe you have unusually high expectations? I am almost always treated with a pleasant level of respect and welcoming attitude.

Maybe the problem with your expectations is that you are mistaking what you think you are entitled to based on your own perception of how great you are.

 

[kpob53]

Lol! No dude......I'm not arrogant like that.


Topper

 

[sooners]

As I've mentioned somewhere before, anytime they don't punch me in the face and throw me out the door is a good session.

 

[Laura]

I don't know about this HB40......I know and work with a lot of "doc's" of various flavors and levels and Topper here does not give me that sense ......

This post just reminds me of The Ferengi Rules of Acquisition, in particular (out of the 285 rules):


#19. Satisfaction is not guaranteed.
#57. Good customers are rare as latinum - treasure them
#70. Get the money first, then let the buyers worry about collecting the merchandise.
#71. There's a customer born every minute.
#153. Sell the sizzle, not the steak.
#265. The customer is always right... until you get their cash.

I know a lot of guys seem to have a very good time in MP's, just as I get good hits on CL but it just feels like a Ferengi operation to me ...... when I become a fully grown pooner I may try them out...until then baby steps for Jr here.

Dex

 

[John Honor]

Topper you seem more professional/well-mannered than probably most ppl who post here (that's a good thing). The reality is that you're probably overdressed for the occasion, i wouldn't doubt that the guys you saw in the waiting room are probably how many guys dress when they go to see a SP. I know alot of oil-workers who make tons of money while in the field and the first thing they want to do when they get into town is visit the MP. They're great guys but dressing up while visiting a MP is the least of their concerns, they just wanna nut. I usually shave/shower, put on nice jeans and a hoody, gel my hair and i'm set.....but TBH i don't think i'd get inferior service if i came dressed as a scrub. This is a business and there's only one thing you need to bring when you go to a MP and that's M$NEY. I know, it's disgusting to think some scrub with dandruff and dirty clothes might have just been with your current SP but that's simply the way it is. Just out of curiosity what were you wearing?

 

[StanKy]

Even then, I'm quite certain if a lady had to choose between money and hygienic or money and unhygienic, they'd all choose the former. However, more importantly, or at least on par with it, is a pleasant attitude. I overheard the receptionist tell these scumbags to sit down 3 times. I don't think they understood English very well.

On another note, I won't summarize what I wore that night, but I wasn't overdressed. It's more important to be dressed fashionably clean and presentable without going overboard. I don't dress any differently than if I was going to work or visiting my mother's house. Sometimes I'll be dressed in "Affliction" clothing with jeans, fitting shoes and a nice jacket and other times I'll go in wearing my favorite fabric blend without going overboard.

Only once did I go in a dorky suit, but nobody wanted to sample my cheese.

So.....there aren't anymore suggestions to be added to the list? I've got one more........

-Walk the client to the door on his way out.


Topper

 

[jpayne1324]

If a MP has a hot tub/whirlpool/jacuzzi or those great oversized showers, PLEASE make sure that you have proper hot water available, get a larger tank or perhaps 2 or maybe hot water on demand type systems for each room

NOTHING is worse than taking a soak with your gal amidst the ice bergs, you know shrinkage

 

[Walter]

The MPs are just like any regular Business that runs on word of mouth and repeat clientelle.

If I go to a restaraunt and get good service, I tip well and go back. If I don't get good service, I don't tip and never go back.

Good Customer Service is a Given. People can get a read of your mood in a split second.

Smiling and politeness for both clients and SPs goes a long way. No one wants to be around someone who is crabby, especially at $$.4 an Hour.

 

[Kitten]

Speaking of sub par service, what the hell is the deal with the receptionists at Jaileys?

I tried calling again (after the last times disaster) and I think the lady started talking before she even picked up the phone. Here's how the great customer service went.

Reception: "-aleys Spa"
Me: "Hi, how's it going? could I make an appointment for tonight"
Reception "Who do you want?"
Me "Is Candy in" (she's on their website schedule, so obviously she is/was there at some point)
Reception "There's no such person"
Me "Oh, ok, that fine then, have a good ni-"
Reception *click*
Me "ght...oh"

How the hell do they stay open even? The receptionist sounded like she was pissed off she had to answer the phone even. If it wasn't for the fact Candy pictures are really nice, I wouldn't have tried again in the first place. For a dude who's always nervous, receptionists like that make me consider getting out altogether.

 

[Pompal 09.]

Studio Royale(I think that's the name) in Lethbridge. I found that they were quite polite, and the only MP that I have ever seen where all the girls line up so you can pick from them. No FS though.