my daughter has a paid tygirlz account and when she tries to do freestyle chat, it says to enter "her parents email address" and so i entered my email address for her and they sent me an email. i approved the freestyle chat and my daughter tried to use it and the message popped up again. we've tried it multiple times and it never works. can someone either tell me how to contact the website and ask or tell me what is wrong with it. thx