MW Table warmer problem

[AlissaPie]

MegD, the spa where I work recently had trouble with one and MW replaced it right away no problems. I don't know who they deal with though... but I know they always place their orders through one particular person.

I think the major issue has been customer service with MW/Scrip.

I have been referring everybody who had issues with MW/Scrip to my contact in the organization, Allan Share. He owned New Life Systems and Lotus Touch, until it was bought out by Scrip last year. So now it's all one big company, but he still works for them.

Allan will make sure the little guy or gal, doesn't get lost... here's his
contact info:
E-mail him, with your problem if you like: abs @ lotustouch .com
Or if you prefer to reach him by phone in his office: 952-543-2581

Tell him maestra from MassagePlanetL sent you!

 

[Baby Girl]

MegD, the spa where I work recently had trouble with one and MW replaced it right away no problems. I don't know who they deal with though... but I know they always place their orders through one particular person.

I think the major issue has been customer service with MW/Scrip.

I have been referring everybody who had issues with MW/Scrip to my contact in the organization, Allan Share. He owned New Life Systems and Lotus Touch, until it was bought out by Scrip last year. So now it's all one big company, but he still works for them.

Allan will make sure the little guy or gal, doesn't get lost... here's his
contact info:
E-mail him, with your problem if you like: abs @ lotustouch .com
Or if you prefer to reach him by phone in his office: 952-543-2581

Tell him maestra from MassagePlanetL sent you!

Thankyou very much for the contact info, I wish I'd had it a few weeks ago!
Yes, the customer service was not good- never even got to speak with a manager ," Oh, she's around here somewhere, but I don't know what shes doing, can I have her call you back?" (twice that happened-and I was pleasant and calm) The whole experience unfortunately left me a little soured on them, but if I do decide to ever use them again, I will definately use your contact!

 

[geyamala ?????? ??? ????]

I am confused MegD. don't you still have a table warmer from MW that does not function? From my understanding you bought one, returned it because it was not functioning correctly, then got a replacement from them which still did not function correctly. (Also part of the bad batch.)
If you don't and have returned it too, that's fine, I am just saying if you got stuck with one that still doesn't function Allan can help you return it for replacement again... and hopefully you would have at least a working table warmer for all your money and trouble.
Besides, what happens when the one from ebay dies? *shrug*
But if you decide to order from MW again, I am sure he'd be happy to help you.

 

[Pompal 09.]

*Long post warning*

I'm sorry I'm confusing you, I just didn't want bore anyone with my long story.

Yes, I ended up sending both the warmers back in the same return box. Hopefully I will see the refund on my cc statement.

Its just that trying to get straight what I was supposed to do- One box per warmer? One RA# or two and being passed around to so many different people was frustrating. Different people told me to do different things, nobody was really sure of anything, thats why I wanted to speak with a manager. And like I said, after I spoke with the distributer directly, she never notified MW of the bad batch like she told me she would.

I asked MW if they would possibly give me an upgrade- the next one up was about $10 more, which they would not do unless I paid the difference. I am trying to keep costs down, as I am just starting out on my own. I just felt they should do something for me, because I still didn't have a warmer, and was reluctant to try a third in the same model!

When I found the warmer on ebay, I explained my situation to the store owner, Steve, and he promised he would personally plug in the warmer and make sure it worked before he sent it to me. I must have emailed him 6 times, but he was very helpful. And dealing with only one person was nice. He answered all my questions almost immediately.

Its the same model I ordered from MW, the one I really wanted(not the one that was more $!)

If I do order from MW again, I will be sure to call Allan and tell him you referred me! Thankyou so much for your help.

I will cross my fingers with my ebay purchase, but I have to say, I've bought many things there and find it a very viable supply source. I just recieved some beautiful, affordable sheet sets and scrub pants from there also.

 

[star69]

I understand but I felt differently.